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Interview on the future of SMS

- 5 MIN READ - 01 Mar 2016

I was recently asked to give my opinion on transaction- based messaging, SMS finding it's place among platforms like WhatsApp or Viber and SMS messaging best practices.

My answers appeared as a post in the grouptexting.com blog. Take a look and see what Messente thinks about the future of messaging.

Lauri Kinkar

Lauri Kinkar - CEO

Lauri makes sure the company keeps moving in the right direction. His spare time is divided between motorcycle trips, floorball and spending time with his kids.

Consider this in the bidding process - Part 2

16 Jan 2018

Continuing last week’s discussion around things that companies must consider when selecting a global SMS messaging partner through a formal request for proposal, or bid, here are three more critical variables to point out. Again, these are based on our experience of customers turning to us after they tried the lowest cost tender.

Marcus Kallavus

Marcus Kallavus

Consider this in the bidding process - Part 1

09 Jan 2018

Selecting an SMS provider from a pool of many can be daunting task. What should be considered when picking a partner? What are the variables?

Marcus Kallavus

Marcus Kallavus

Personalized support and why there is no way around it

02 Jan 2018

We often see client support packaged into software products, whether it includes general support tickets, to live chat, to dedicated account managers. And it comes with a cost to the software publisher, which is often passed on to the clients. As product features expand, support tends to suffer, with reply times increasing, quality of support declining, and costs expanding to solve service issues quickly. Eventually, the personal touch of client support fades.

Uku Tomikas

Uku Tomikas

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