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Introducing Live Chat

- 5 MIN READ - 04 Feb 2014

This January, live support chat was added to Messente in order to make asking questions a breeze. We are really excited about this!

Whenever there’s something you want to ask us or you get stuck using Messente – just click on the orange window in the bottom right corner of the screen. Drop us your question and someone from our team will instantly see what you typed in and will assist you.

Live Chat really works

Recent studies (like the US Wireless Customer Care Study for example) claim that over 40% of US based customers use live chat windows as a primary support channel online. It’s just so much faster than e-mail and more convenient than a phone based support line.

Studies aside – we’re simply glad to be able to talk to you. Thanks to everyone who has already used our chat window to give us valuable feedback on Messente.

I hope the chat has proved to be helpful in getting your questions answered. If you haven’t tried it yet, feel free to just say hi :)

Jaanus Rõõmus

Jaanus Rõõmus - CTO

Jaanus is co-founder and CTO of Messente and makes sure its wheels keep spinning and Messente always has a full tank of fuel.

An easy way to add more confidentiality - hiding SMS content

15 Aug 2017

In a previous blog, we discussed Flash SMS and how it’s used to ensure confidentiality with SMS messaging. Well, Messente’s API provides two more features that help hide message content:

  • Content no-store
  • Content hashing
Uku Tomikas

Uku Tomikas

Join us to learn how we're helping people #TurnOn2FA

01 Aug 2017

We’ve developed solid APIs for global SMS messaging and two-factor authentication, which are currently part of processes for hundreds of companies and facilitate thousands of transactions every day. Yet we aren’t stopping there. Effectively communicating with customers and securing customer account access online are two aspects of business technology we focus on. While there’s much more to business technology (much, much more,) these are the two areas which we strive to be the best.  

That’s why we keep developing our tools to address evolving needs in the areas which we specialize. 

Yuriy Mikitchenko

Yuriy Mikitchenko

Tools to avoid breaking the budget with SMS

01 Aug 2017

Getting the most bang out of each buck in a marketing communication strategy requires solids budget estimation. Yet when the budget is broken halfway through the month, the questions arise: How did this happen? How have we sent twice as many SMS messages than we should have at this point? Well, this is where the multipart SMS comes into play.

Uku Tomikas

Uku Tomikas

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