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Introducing Live Chat

- 5 MIN READ - 04 Feb 2014

This January, live support chat was added to Messente in order to make asking questions a breeze. We are really excited about this!

Whenever there’s something you want to ask us or you get stuck using Messente – just click on the orange window in the bottom right corner of the screen. Drop us your question and someone from our team will instantly see what you typed in and will assist you.

Live Chat really works

Recent studies (like the US Wireless Customer Care Study for example) claim that over 40% of US based customers use live chat windows as a primary support channel online. It’s just so much faster than e-mail and more convenient than a phone based support line.

Studies aside – we’re simply glad to be able to talk to you. Thanks to everyone who has already used our chat window to give us valuable feedback on Messente.

I hope the chat has proved to be helpful in getting your questions answered. If you haven’t tried it yet, feel free to just say hi :)

Jaanus Rõõmus

Jaanus Rõõmus - CTO

Jaanus is co-founder and CTO of Messente and makes sure its wheels keep spinning and Messente always has a full tank of fuel.

Startup Conferences: What’s the point? (Slush 2017)

20 Oct 2017

With Slush coming up in about a month, it’s a good time ponder the purpose of large startup conferences. Many entrepreneurs head to conferences, like Slush, around the world and throughout the year looking for investments from venture capitalists and angel investors, yet there’s a lot more to gain from startup conferences. Think about it: there will be over 17,000 motivated and creative people in one place at one time. Get creative and gain as much as you can out of the experience.

Yuriy Mikitchenko

Yuriy Mikitchenko

The economics behind undelivered, failed SMS messages    

17 Oct 2017

The cost and full impact of undelivered or failed messages isn’t immediately clear. The financial impact is not simply the combination of the failed SMS and the cost to resend the message, which isn’t very much at times. There are other indirect costs that result from undelivered SMS messages that matter from a financial perspective. Let’s take a deeper look into the ripple effect of undelivered messages, which make the reasons behind our focus on SMS delivery quality even more clear.

Here are a few examples.

Uku Tomikas

Uku Tomikas

Fraud and Security: 2FA Considerations for PSD2

10 Oct 2017

The second Payment Services Directive (PSD2) is less than three months away from enforcement. While the regulation’s text is lengthy, a key component of the law is its extended reach in comparison to the first directive. PSD2 applies to all payment service providers and affiliates, including account information service providers and payment initiation service providers. In addition, the law applies when at least one part of the transaction is in the European Union. This means that payment service providers and their affiliates outside of the EU must comply with the law when the payer is in the EU. The additional geographical reach guarantees the same level of security expectations for all EU residents regardless of the location of the payment service provider.

Raili Liiva

Raili Liiva

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