Connect with customers on Viber

To send messages via Viber, you need to go through an official messaging partner like Messente. When you work with us, we’ll manage everything — from getting your account approved to the technical setup. You’ll just have to connect to our Omnichannel API to start sending.

The answer depends on a few factors. First, there’s a country-specific minimum monthly commitment. Then, similar to SMS, there are varying country-specific prices for transactional Viber messages and promotional Viber messages.

While we can’t give you a nice round number without more context, we can tell you that our pricing system is transparent. You’ll know exactly how much you need to pay before you sign any contract.

Yes, customers must explicitly opt in before you can send them Viber business messages. This requirement is strictly enforced by Viber to ensure user privacy and protect against spam. Opt-in must be collected through a clear and verifiable method, such as a web form, in-app checkbox, or consent during account creation, and should include an explanation of the type of messages they’ll receive. Messente helps ensure compliance by monitoring traffic quality and supporting best practices for message consent and content.

You can send promotional campaigns, transactional updates, notifications, alerts, and authentication messages. Viber supports rich content like images, buttons, links, and up to 1,000 characters per message, all great for engaging communication.

If a message fails on Viber, Messente’s platform can automatically route it through an alternative channel like SMS or WhatsApp. You’re only charged for successful delivery, ensuring reliable communication.

No. Messente handles the setup, maintenance, and ongoing support for your Viber business messaging. You’ll have access to onboarding help, tutorials, and hands-on support from real people, not bots.