What is the setup process for WhatsApp Business Messages?
To send messages via WhatsApp, you can go through an official messaging partner like Messente to make your life easier. When you work with us, we’ll manage everything — from getting your account approved to the technical setup. You’ll just have to connect to our Omnichannel API to start sending.
How much does it cost to send WhatsApp Business Messages?
The first 1,000 service conversations that your WhatsApp Business account has each month are free of charge.
There are 2 parts to the price for a WhatsApp message:
The Meta fee billed directly by them through your Meta business account. The easiest way to check Meta pricing is with the WhatsApp pricing calculator
The Messente service fee
While we can’t give you a nice round number without more context, we can tell you that our pricing system is transparent. You’ll know exactly how much you need to pay before you sign any contract. Please get in touch, and we can talk further.
Do customers need to opt in to receive WhatsApp Business Messages?
Yes. And this is very thoroughly monitored. At Messente, we take compliance seriously and ensure that everything stays compliant with the partners and regulator authorities.
What countries is WhatsApp Business Messaging popular in?
WhatsApp is globally dominant and by far the biggest and fastest-growing OTT channel.
What types of content can I send via WhatsApp Business with Messente?
You can send rich media like images, videos, audio files, PDFs, product catalogs, and up to 1,000 characters per message. You can also include interactive elements like quick replies and call-to-action buttons.
What reporting and tracking tools does Messente offer?
Messente provides detailed analytics for WhatsApp campaigns, including send and delivery rates, conversion insights, and ‘seen’ receipts. You can also generate custom reports to measure performance.
What happens if a WhatsApp message fails to deliver?
If a message fails, Messente has the capaibility reroute it through fallback channels like SMS or Viber, helping you maintain high delivery success while only paying for messages that go through.
Can I manage WhatsApp messaging without technical integration?
Yes. While you can connect via API, Messente also offers a dashboard where non-technical users can manage contacts, create message templates, and track performance with ease.
How does Messente help prevent WhatsApp Business account restrictions?
Messente helps protect your WhatsApp Business account from restrictions by guiding you through compliance best practices, like using approved templates, respecting opt-in requirements, and managing message quality. Our platform monitors message delivery and user engagement to detect potential issues early. Plus, your dedicated account manager provides proactive support to ensure you follow WhatsApp’s policies and maintain a high-quality sender reputation.